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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) or shipping carrier damage (exludes international orders).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 10 business days), the time it takes us to process your return once we receive it (1 to 8 business days), and the time it takes your bank to process our refund request (3 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Any new, unopened product can be returned in 30 days after your purchase for a full money back refund, excluding any shipping charges. Product must be in factory sealed box and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.

Open box product can be returned in 30 days after your purchase for a money back refund, excluding any shipping chargesA 15% minimum restocking fee will be deducted from the original purchase price. Product must be in mint condition and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.

Product that is damaged through customer misuse, is missing parts or is in unsellable condition due to customer tampering will result in the customer being charged a higher than 15% restocking fee based on the condition of the product.

Product must be returned in the original manufacturer's labeled packaging and enclosed in a separate shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.
Product cannot be returned if it is missing the original Universal Product Code (UPC).

Original shipping cost (cost of shipping product to the customer) is not refundable.

Products that were shipped for free (with free standard shipping) will have our standard shipping charges deducted from the refund.

Customer is responsible for the return shipping expenses, excluding only when products is DOA or shipment is damaged by shipping carrier.

When shipping the product back to us via the carrier of your choice. We recommend shipping with delivery confirmation and insurance. If prepaid shipping label was provided by us to the customer, actual return shipping cost will be deducted from the refund total.

 

Product received in D.O.A. (dead on arrival) or damaged by the carrier condition can be returned for a full money back refund, including original shipping charges. Return authorization for such products must be requested within 48 hours after receiving the product.

We reserve the right to test D.O.A. returns. If the customer misrepresents the condition of the product return will be processed per our "Open box" policy mentioned above.

Please include the Return Authorization Form (you must request a return online from your amazon.com account) and ship the product freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.

Products sold in used, refurbished and other than "new" conditoin can only be returned if they are DOA, arrived in damaged condition, or is still in unopened box, for a refund within 30 days of purchase.

All returns must be shipped to us promptly. Returns received after 30 days from the date of return authorization will not be accepted and returned back.

We will not accept any returns for products that were delivered to you more than 30 days ago.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Cancellations

Customer can request an order to be cancelled before it is processed for shipping. To request please contact us immediately. Our contact information can be found here:
Contact Us

Please note that the period when we can cancel your order is limited. We may start processing your order immediately and cancellation is not guaranteed. In some cases we are able to stop the shipment, but majority of our orders are processed instantly and submitted to one of many national fulfillment centers. These centers process and ship extremely large amount of shipments and once the order entered into the shipping stream cancellation is not possible.

If the order was processed and marked shipped your payment method is being charged. You can still request a cancellation and we will do our best to stop the shipment, if possible. But cancellation is not guaranteed. If we are able to stop the shipment, we will process a refund immediately.